Shipping & Returns

1. Shipping:

The production time for an order depends on various factors, including the time of year, product availability, and order size. In general, most orders are shipped within 2-7 business days after the order is submitted.

Domestic Standard Shipping
2-3 business days

We offer FREE Shipping on orders over $100

We use local carriers to deliver your parcels as quickly as possible including FedEx, DHL & UPS
• Free standard shipping on orders over $100
• Standard Shipping $9.99
• Delivered within 2-7 business days after 2 day (avg.) production time within the US.

2. Returns

All sales are final. No returns to your order after placed. To be eligible for a return, your item must be faulty or damaged and must be returned in unused and in the same condition that you received it within the first 2 weeks. Please contact us at melisaob@gmail.com if this is the case.

3. Exchanges

We accept exchanges within 2 weeks of purchase. Customer is responsible for covering the shipping cost back to Shop Osorio. You can exchange your items once per order. We do not accept exchanges or returns on sales items.

4. Lost Packages

We are not responsible for lost or stolen packages. Once tracking number of the shipment is provided it is customer's responsibility to reach out to the shipping provider and request a refund if items are not delivered when tracking states otherwise.

5. Fabric Details

At OSORIO we prioritize sustainability and environmental consciousness by incorporating organic and recycled materials into our fabric selections. The companies we work with are renowned for their commitment to ethical practices, ensuring that our customers receive high-quality, eco-friendly garments. 

6. Printing Method

We employ the Direct-to-Garment (DTG) printing method, similar to digital printing on paper. This process uses pigmented water-based inks applied to the garment's surface, ensuring absorption by the fibers for a vibrant and lasting print.

7. Size

• Take a look at the photos to see a specific sizing chart for your item
• Please note that these items are Unisex. We suggest sizing down if you’re going for a more fitted look or sizing up for an oversized look
• Lay your favorite shirt at home flat and measure the arm length to compare to the size chart in the photos

8. Care Instructions

To maintain the quality of your garment, follow these care instructions:

Machine wash: cold (max 30C or 90F)
Use non-chlorine bleach as needed
Tumble dry on low heat
Do not iron
Do not dry clean